Most businesses rely on software and the Internet in some shape or form. As a specialist retail law firm, we have dealt with IT agreements that govern the back-end of e-commerce websites such as Shopify and Amazon AWS, as well as software solutions to improve the efficiency of your business.
No matter what platform you use to sell your goods and services, we have experienced lawyers that can assist. Gladwin Legal is known for its practical, cost-effective, commercially savvy advice. We’re easy to deal with and you can rely on us to get the job done.
As SAAS and IT agreements are often highly technical agreements, they can cause a great amount of confusion and issues after implementation or go-live. As such, obtaining a well-drafted, protective SAAS licence agreement or IT contract from the get-go is essential for saving your business from future headaches.
We have reviewed and drafted countless SAAS and IT agreements, particularly in relation to the development, hosting, maintenance or set up of online stores, whether it be through customisation of a well-known online shopping platform or more bespoke solutions. We have acted for both retailers and IT providers and have a strong understanding of the process of building and running an e-commerce store.
We can also assist with your e-commerce agreements including website terms and conditions and privacy policies.
For a free consultation and peace of mind about IT Contract Law or SAAS Agreements, get in touch with Gladwin Legal. We’re here to help.
Gladwin Legal's SAAS and IT agreement lawyers can assist you with
Frequently Asked Questions
We offer fixed fees for the drafting of agreements, including website terms and conditions, privacy policies, online returns and shipping policies. We also offer a fixed fee to review I.T. Service Agreements such as for the implementation or migration of your online store to a new platform. Simply send through any agreement that you would like us to review and we will come back to you with a fixed quote.
If you are an I.T. provider, we also offer a fixed fee for the drafting of your Master I.T. Services Agreements, Statements of Work (including support agreements).
For retailers wanting to negotiate an I.T. agreement, it can be more difficult to estimate costs of negotiations as these may depend on the commercial elements to be discussed and agreed upon. Please contact us for a no-obligation quote.
As with any agreement for the provision of services, it is important to have measurable specifications, SLA’s and time frames set out and clear remedies and termination rights in your favour should these specifications not be met. This is not always easy in an I.T agreement where the work to be completed is often unknown until an I.T. professional has started working.
It is important to consider how this may affect your business should things not go according to plan and ensure that you are protected.
We work with many SAAS clients and there is rarely a one-size fits all agreement – for example, a B2B business will have different requirements to a B2C business. It all depends on what your specific business provides.
Usually, a B2B business with a SAAS model will need a licence agreement for the software that is being provided which makes provision for the subscription fees. It will usually also require a Services Agreement and Statement of Work if it assists with the installation and customisation of the software for clients.