Consumer Law Lawyers for Australian Businesses
Consumer Law Expertise Your Business Can Rely On
Consumer Law Lawyers for the Retail Industry
Navigating Australian Consumer Law can be challenging — and the penalties and reputational damage that come with non-compliance can be significant. As specialist consumer protection lawyers with deep expertise in the retail sector, Gladwin Legal makes compliance straightforward, practical and cost-effective for your business.
We offer a comprehensive range of retail consumer law services, from consumer protection legislation and ACL compliance through to competition law and product safety advice. Whatever your business needs, our consumer lawyers have you covered.
Our clients enjoy the clarity and peace of mind that comes with knowing their business is protected by experienced consumer law lawyers who truly understand retail. We take the time to assess your operations thoroughly, identifying risks early and ensuring your interests are protected at every step.
Award-Winning Legal Advice You Can Trust
Why Choose Gladwin Legal as Your Consumer Law Lawyers?
Cost-Effective Solutions & Flexible Fee Structures
We offer smart, affordable consumer law advice tailored to your budget, with flexible fee options including fixed fees and payment plans. You get clarity and control throughout the entire legal process — no more legal fee shock.
Award-Winning Consumer Law Advice on Call
We set the standard in retail consumer law advice, earning industry awards and the trust of Australian retailers and businesses nationwide. Expect clear, timely and efficient service from consumer lawyers who deliver the right support when and where you need it.
Specialist Consumer Law and Retail Terms Lawyers
Our experienced consumer rights lawyers are specialists in retail consumer law, serving a range of commercial industries across Australia. You get in-depth ACL expertise and practical guidance every step of the way.
Practical Legal Solutions Built for Australian Retailers
Consumer Rights Lawyers Delivering Cost-Effective ACL Compliance
From small local retailers to large corporate enterprises, understanding your rights and obligations under Australian Consumer Law is essential. Our consumer rights lawyers deliver flexible, cost-effective solutions built on real commercial experience, giving you practical guidance that actually works for your business.
As experienced consumer lawyers, we have drafted and reviewed more shopping terms, returns policies and consumer law refund frameworks than we can count. From consumer law and refunds to advertising compliance and misleading and deceptive conduct advice, our solutions are designed to protect your business and help it grow.
Our Australian Consumer Law compliance services include:
- Consumer law refunds and returns policy drafting and review
- Advertising, marketing and social media sign-off
- ACL compliance training for your team
- Misleading and deceptive conduct advice
- Ad hoc consumer law advice and regulatory guidance
Gladwin Legal’s consumer protection lawyers are here to take the headache out of compliance, giving you the confidence to focus on what matters most — running and growing your business.
From Refunds to Compliance and Everything in Between
How Our Consumer Law Lawyers Help Australian Retail Businesses Stay Compliant
Gladwin Legal’s consumer law lawyers can assist with:
- Shopping/sales and POS terms and conditions
- Extended or additional warranty terms and conditions
- Returns, shipping and delivery policies
- Gift card, credit note, lay-by policies
- Coupon/discount and loyalty terms
- Ethical or responsible sourcing policies
- Misleading or deceptive conduct advice
- Influencer, sponsorship and publicity agreements
- Marketing, advertising and product packaging sign-off and guidelines
- Consumer law compliance training for your team
- Advising on and obtaining relevant licensing and permits
- Competition law advice
- Misleading representations advice
- Reviews -
What Our Clients Say About Us
Rosalyn and Megan helped me get my online business ready to launch 3 years ago and I'm so very grateful that I reached out to them.Three years on we're still going strong and just had both legal documents updated by Rosalyn & Megan. Both times the whole process was super transparent, effortless (on my end), and very professional.
It is refreshing to find great service and communication in the corporate world.Gladwin Legal are just that but more specifically Roslyn Gladwin, the actual person behind the name brings these qualities to the table coupled with a deep knowledge of retail law and matched expertise
I had the opportunity to experience the expertise of Gladwin legal; they assisted our business with contract agreements and provided us with valuable advice.The process was professional and always responsive to our needs. Thank you, Rosalyn and all the team at Gladwin Legal.
Gladwin Legal is a firm that understands retail. Their advice is prompt and pragmatic, and they take a proactive approach to contract negotiations. It allows us to focus on what we do best, designing, brand building and retailing, while they look after the legal issues.
Gladwin Legal is an exceptional law firm which has worked closely with our business in a range of legal matters including corporate restructure, IT agreements, privacy policy and trade mark applications. They understand the technicality of agreements and can draft, explain and negotiate these in plain English. We look forward to the continuing assistance from the team at Gladwin Legal in developing and growing our business.
- Meet Our Consumer Law Lawyers -
Your Experts in Consumer Law and ACL Compliance
Rosalyn Gladwin
Principal
Josh Gladwin
Practice Leader | Disputes and Litigation
Alessandra Dela Cruz
Lawyer
More Than Just Consumer Law
Other Legal Services
THE RETAILERS CHOICE
Best Legal Firm – NORA
Excellence Awards
2018 & 2019
Rosalyn Gladwin, Principal
- FAQs
Consumer Law Lawyers Frequently Asked Questions
A consumer protection lawyer specialises in Australian Consumer Law (ACL), helping businesses understand and meet their legal obligations to customers. At Gladwin Legal, our consumer protection lawyers advise Australian retailers and businesses on everything from refund and returns policies to misleading and deceptive conduct, warranty obligations, product safety and ACL compliance. Having a specialist consumer protection lawyer in your corner helps protect your business from costly penalties and reputational damage.
Consumer law refunds in Australia are governed by the Australian Consumer Law. Businesses are required to offer a refund, repair or replacement when goods or services are faulty, don’t match their description or fail to meet consumer guarantees. It is against the law to have a blanket “no refunds” policy. Consumer law refund obligations in Australia can vary depending on the type of goods or services sold, the cost and the nature of the issue. If you are unsure whether your refund policy is ACL compliant, speak to our consumer law lawyers today.
If the goods or services you have sold are defective, do not meet their description or are not compliant with the Australian Consumer Law, you are required to offer a repair, replacement or refund to your customer. If it is not a major failure, you will first have the right of repair. The remedy available to your customer will depend on the circumstances, including the type of goods or service sold, the cost, the purchase date and the type of issue that has arisen.
The ACL applies to digital products in exactly the same way it does to physical products. If digital products do not operate as represented or are defective, your customers may have a right to a refund, repair or replacement.
When you sell goods or services to a consumer there are a number of mandatory consumer guarantees that are automatically given by you under Australian Consumer Law. You cannot contract out of these guarantees or provide terms and conditions that undermine them. Among other things you must ensure that the goods and services you sell are fit for purpose, free from defects and of an acceptable quality.
It is against the law to state that you will not accept refunds. Any refund policy must comply with Australian Consumer Law and permit a refund where there is an issue with the goods or services sold. If you have a refund policy it is important to have it reviewed by a consumer law lawyer, as the ACCC has issued many fines for non-compliant refund policies.
A warranty is an additional promise given to a customer by the seller or manufacturer. A consumer guarantee is an automatic protection given to a consumer under Australian Consumer Law. If your business offers additional warranties, they must not limit or undermine the mandatory consumer guarantees — they should be expressed as being in addition to those guarantees and include the mandatory wording required by the ACL.