Award winning team, responsive time frames and fixed fee solutions

Specialist consumer law advice to guide your advertising, marketing and social media

Australian consumer law can be a tricky area to navigate and the penalties and reputational damage of non-compliance with consumer protection laws can be harsh. That’s where Gladwin Legal comes in – we are experts in all things retail law, including regulatory. Our clients have the clarity and peace of mind of mind that comes with knowing their businesses are protected by specialist consumer law lawyers.

Consumer Law and Retail TermsWith our unique understanding of the retail industry, we make the process of compliance easy by offering a range of consumer law and regulatory services. In addition to consumer protection legislation, we can provide advice relating to competition law and product safety.

As retail law experts, we have drafted and reviewed more online and in-store shopping terms and returns policies than we can count. Practical and cost effective, our solutions are built on sound commercial acumen and designed so your business can succeed.

We also offer ad hoc consumer law advice and can provide advertising, marketing and social media content sign-off. We’re the specialist consumer law lawyers retailers can rely on to get it done right, on time and on budget.

We can provide compliance training to your team members to ensure that they are aware of their consumer law obligations and to protect you from liability.

For a free consultation and peace of mind to ensure your marketing, advertising and social media are compliant with Australian legislation, get in touch with our expert consumer law lawyers at Gladwin Legal. We’re here to help.

Gladwin Legal lawyers can assist you with

  • Shopping/sales and POS terms and conditions
  • Extended or additional warranty terms and conditions
  • Returns, shipping and delivery policies
  • Gift card, credit note, lay-by policies
  • Coupon/discount and loyalty terms
  • Ethical or responsible sourcing policies
  • Misleading or deceptive conduct advice
  • Influencer, sponsorship and publicity agreements
  • Marketing, advertising and product packaging sign-off and guidelines
  • Consumer law compliance training for your team
  • Advising on and obtaining relevant licensing and permits
  • Competition law advice
  • Misleading representations advice

Frequently Asked Questions

We understand that transparency and clarity in costs and legal fees is important to every business. For this reason, we offer fixed fees where possible, including for reviewing or drafting your retail agreements, such as your sales and POS terms and conditions or returns policies.

As regulatory compliance is a broad practice area, the cost of our services can vary depending on the scope of your matter. For advisory matters, we suggest getting in touch with us and we can provide an estimate of costs.

We can assist in the very early stages of establishing your business to draft compliant legal documents from the get-go, or you can engage us any time to review your existing practices.

We generally recommend annual reviews as the Australian Consumer Law is often changing.

The short answer is, most likely yes. If your store staff have made a representation to a customer that a product can do something or is suitable for their particular needs, then it is likely the case that you will be liable if the product does not meet those needs, under the Australian Consumer Law. There have been a number of cases where retailers have been hit with ACCC penalties for this kind of conduct so it is important to train your staff in compliance.

We offer compliance training and can draft easy-to-understand staff guidelines. If you are interested, contact us for a fixed fee quote.