Consumer Law Lawyers for the Retail Industry
With our unique understanding of the retail industry, we make the process of compliance easy by offering a range of consumer law and regulatory services. In addition to consumer protection legislation, we can provide advice relating to competition law and product safety. Australian consumer law can be tricky to navigate, and the penalties and reputational damage of non-compliance with consumer law can be harsh. That’s where Gladwin Legal comes in – we are experts in all things retail law, including regulatory.
Our clients have the clarity and peace of mind that comes with knowing their businesses are protected by specialist consumer law lawyers. We take the time to thoroughly assess your business operations to advise on the best way to minimise your risks and ensure your interests are protected.
Protect your business and seller rights with the help of a consumer law lawyer
Whether you operate a small local business or corporate enterprise, understanding your legal rights and obligations are crucial.
As retail law experts, we have drafted and reviewed more online and in-store shopping terms and returns policies than we can count. Practical and cost-effective, our solutions are built on sound commercial acumen and designed so your business can succeed.
We also offer ad hoc consumer law advice and can provide advertising, marketing and social media content sign-off.
Specialist Consumer Law Services
Gladwin Legal’s consumer law lawyers can:
- Shopping/sales and POS terms and conditions
- Extended or additional warranty terms and conditions
- Returns, shipping and delivery policies
- Gift card, credit note, lay-by policies
- Coupon/discount and loyalty terms
- Ethical or responsible sourcing policies
- Misleading or deceptive conduct advice
- Influencer, sponsorship and publicity agreements
- Marketing, advertising and product packaging sign-off and guidelines
- Consumer law compliance training for your team
- Advising on and obtaining relevant licensing and permits
- Competition law advice
- Misleading representations advice
Want to get your team members up to speed?
We can provide compliance training to your team members to ensure that they are aware of their consumer law obligations and protect you from liability and unnecessary risks.
We also offer dedicated corporate law services for retail businesses.
Quick, Compliant and Cost-Effective Consumer Law Advice
Our consumer lawyers provide flexible and cost-effective solutions that retailers can rely on.
We take the headache out of your compliance and book a free consultation with our consumer law lawyers.
For a free consultation and peace of mind to ensure your marketing, advertising, and social media are compliant with Australian legislation, get in touch with the consumer law experts at Gladwin Legal on 1300 033 934. We’re here to help.
Frequently Asked Questions
We understand that transparency and clarity in costs and legal fees is important to every business. For this reason, we offer fixed fees where possible, including for reviewing or drafting your retail agreements, such as your sales and POS terms and conditions or returns policies.
As regulatory compliance is a broad practice area, the cost of our services can vary depending on the scope of your matter. For advisory matters, we suggest getting in touch with us and we can provide an estimate of costs.
We can assist in the very early stages of establishing your business to draft compliant legal documents from the get-go, or you can engage us any time to review your existing practices.
We generally recommend annual reviews as the Australian Consumer Law is often changing.
The short answer is, most likely yes. If your store staff have made a representation to a customer that a product can do something or is suitable for their particular needs, then it is likely the case that you will be liable if the product does not meet those needs, under the Australian Consumer Law. There have been a number of cases where retailers have been hit with ACCC penalties for this kind of conduct so it is important to train your staff in compliance.
We offer compliance training and can draft easy-to-understand staff guidelines. If you are interested, contact us for a fixed fee quote.