Toughening Gift Card Consumer Laws

Toughening Gift Card Consumer Laws

Last year, NSW legislation came into effect requiring gift cards to have a minimum expiry period of 3 years.  In a similar vein, Federal legislation passed on 25 October 2018, amending the Compet...
Review your returns policies!

Review your returns policies!

Are your returns policies compliant with the Australian Consumer Law? In November last year, the ACCC announced that it will be cracking down on clothing retailers, particularly those trading online,...
Competitions and trade promotions

Competitions and trade promotions

Nothing gains quite as much attention as the word ‘free’, but make sure your business complies with the law or it could end up costing you. Who doesn’t love a good freebie? Running competitions, trad...
Always qualify your ‘no refunds’ statements

Always qualify your ‘no refunds’ statements

As a retail-specialised lawyer, I’ve worked on more Returns Policies than I can count, and it always surprises me that retailers continue to get caught telling customers “no refunds” without regard to...
Was/Now Advertising: Is your promotional sale legal?

Was/Now Advertising: Is your promotional sale legal?

It is common practice for retailers to advertise with “was/now” pricing on their products – for example, a suit that “was $300” and is “now $250” suggests a saving of $50.  This method of compara...
Pumpkin Patch to Relaunch Online

Pumpkin Patch to Relaunch Online

As a mother of two young boys, I was disappointed to hear that another Australian children’s fashion retailer Pumpkin Patch was closing its doors as the retailer entered into receivership last year....
Promotion on social media with influencers

Promotion on social media with influencers

In recent times, it has become commonplace for businesses to use social media to promote and market their products to a wider audience.  I’ve written numerous articles on how misleading and decep...
Cyber Resilience: Manage your risk

Cyber Resilience: Manage your risk

Online security has been a big topic this year, but many businesses are unsure what their first step should be to protect their online assets.  As a result of a lack of know-how, many businesses...