Did you say ‘free’?!

Did you say ‘free’?!

I couldn’t call myself a retail law expert if I didn’t love keeping a close eye on the retail market and engage in a little not-so-guilty shopping myself. So, when I heard that MAC cosmetics was offe...
Competitions and trade promotions

Competitions and trade promotions

Nothing gains quite as much attention as the word ‘free’, but make sure your business complies with the law or it could end up costing you. Who doesn’t love a good freebie? Running competitions, trad...
Always qualify your ‘no refunds’ statements

Always qualify your ‘no refunds’ statements

As a retail-specialised lawyer, I’ve worked on more Returns Policies than I can count, and it always surprises me that retailers continue to get caught telling customers “no refunds” without regard to...
Subscription models – are automatic renewals allowed?

Subscription models – are automatic renewals allowed?

If you offer a subscription service, make sure your renewal and cancellation terms are transparent. Like most people in 2017, I’m a big fan of Spotify and Netflix.  While subscription-based business m...
Are your negotiations legally binding?

Are your negotiations legally binding?

I’ve worked with many businesses to negotiate their commercial agreements, including retail leases.  It can be a lengthy process of back and forth – in many cases, there are documents drafted prior to...
Don’t overlook your Terms of Use!

Don’t overlook your Terms of Use!

I have seen many online businesses in the retail space start with a “copy and paste”, template Terms of Use (or Terms & Conditions/T&C) on their website.  While it is convenient for...