Being unaware of consumer law, trying to get around your obligations to consumers or not properly training your sales staff about consumer law can easily come back to bite you if you are not careful.
A Harvey Norman franchisee was hit with a penalty of $52,000 for misleading and deceptive conduct as sales assistants in one of their Queensland stores advised customers the store “couldn’t help” with their malfunctioning computers, without further payment.
Under Australian Consumer Law, products sold come with a consumer guarantee, meaning that they must be of “acceptable quality”, otherwise the retailer must offer a repair, replacement or a refund for a period of time even after the warranty has worn off.
It is essential that you and your staff are aware of consumer law. I have worked with many retailers to advise them on many matters relating to retail law. Contact me today for a no-obligation chat if you have concerns regarding consumer law or staff training on or 1300 033 934.